AM / Manager – Coding

6 - 8 Years

Job Description

Job title: AM/Manager - Coding
Division/Department: CRP
Prior Experience: 6 - 8 Years

Essential Duties and Responsibilities:

Service Delivery
Enable the AVP/VP to run Operations. Will bring in strong operations skills to the Account, will partner & compliment with Domain specialist. Improve the operational systems & processes in the Account
Improve cost/chart by measures including but not limited chart/day/coder
Manage client SLAs (turn-around-time, quality)
Strong understanding of US Healthcare industry and business environment
Production planning monthly, weekly and daily queue management, movement of resource on need basis
Project management Resource planning as per project scope, risk management, and escalation management. Achieve client and organization objectives for a given project
Work collaboratively with every team to achieve organization goals
Diligently use data-driven tools and application to drive performance and decision making

Team Management
Goal-setting, coaching, and feedback, performance management, team development
Career Management and development of leaders
Coaching leads - Facilitate formal and informal training
People Engagement (One-One's, Team meeting, skip meeting, etc.,); Attrition Management

Stakeholder Management
Understand and finalize the scope with clients and onsite teams
Manage client interaction over conference calls and/or emails

Process Improvement
Drive efficiency and productivity initiatives
Improve client and employee experience by continuous improvements

Capability Index Development
Development and constant improvement of the capability index of the team

Manage external and internal quality and security standards (HIPPA/ISO/ISMS) audits and accountable for audit clearance.
Maintain documentation to demonstrate adherence to compliance standards; Audit readiness; Floor etiquette.

Value Add
Drives the generation and execution of ideas at an organizational level.

Education and/or Work Experience Requirements
Worked at least 3-4 years as Sr. Team Leader/Assistant Manager / Manager
Medical Coding experience of 6-8 years preferred
Understanding of US Healthcare industry, including but not limited to HIPAA/HITECH
Certification in CPC or CCS is preferred
Strong knowledge with ICD 9 & CPT codes

Salary: Not Disclosed by Recruiter

Industry:Medical / Healthcare / Hospitals

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Operations

Role:Operations Manager


Desired Candidate Profile

Please refer to the Job description above


PG:Any Postgraduate

Doctorate:Doctorate Not Required

Company Profile

Episource India Private Limited

We take great pleasure in introducing Episource, a leading US-based healthcare KPO. Started in 2004, the company has grown multifold in the last couple of years becoming a leader in the Medical coding space in the Heath care Domain.
View Contact Details+

Recruiter Name:Ananda Prabhu

Contact Company:Episource India Private Limited


Address :PRINCE INFOCITY - II, 2nd floor, Door No.141, Raji, Chennai, Tamilnadu - 600096,India