Assistant Manager – HR Operations

5 - 10 Years

Job Description

Job title: Assistant Manager - HR Operations

Division/Department: Human Resource

Reports to: HR Manager

Experience: 7+ Years


Core Non-Negotiable Skills and Experience:

Confident, self-motivated and demonstrate a passionate commitment to the business.
Incredible attention to detail
Excellent command of written and spoken English
Have good working relationships with everyone they come into contact with at work, behaving in a friendly, courteous and professional way.
Bring a positive attitude to work, co-operating closely with team members and other departments.
Friendly, professional, honest, reliable and trustworthy.
Set a great example to new employees and the team.
Effective conflict management skills.

Essential Duties and Responsibilities:

1. Payroll & Benefits Management

Responsible for End-to-End Payroll Administration for India ODC (1600+ Employees)
Maintain Payroll MIS and Accounts to study payout trends and history
Advice and Design Payroll Metrics and Policy terms
Vendor Management for Payroll, Benefits and Statutory Compliances

2. Statutory Management

Responsible for all Statutory Compliance Activities for India ODC; Adept in Labor Acts applicable to ITES Organizations
(Tamil Nadu, Maharashtra, Andhra Pradesh)
Coordinate all Internal & External Audit Activities
Maintain all updated Records, Certificates, Forms and Registers pertaining towards Statutory Compliances
Track and Upgrade current processes as per changes in the Labor Laws / Statutes
Continuously assess & ensure compliance on impact of applicable legislation, arbitrations and rulings.

3. HR Administration/Operations Support

Support all centralized HR Operations Processes for India ODC
Streamlining & coordinating all the On-Boarding & Transfer formalities
End to end Separation Formalities management
Timely process communications & Data repository management
Employee records & Grievance Management
Overall vendor management

4. HR Policies & Procedures

Policy & process document creation
Manage the administration of the policies, procedures, and programs across all locations. Provide necessary support wherever gaps are noticed
Develop innovative policy communication plan to create maximum awareness on key policies and procedures
Regular review and updation of all the policies, procedures, process docs and manuals and timely communication to necessary stakeholders
Designing need based letter templates & forms and streamlining across all locations

5. Employee Performance & Compensation & Benefits Managements

Managing the Annual Performance Appraisals across all the locations to ensure timely completion and adherence to guidelines and requirements.
External & Internal Parity Analysis
Maintains a pay plan by conducting periodic pay surveys; scheduling and conducting job evaluations
Salary fitments & HR annual budget preparations
Compensation structure, Bonus, Incentive designing implementation & processing
Compensation budget preparations, Normalization process and Compensation revision process
Career Management planning and implementations for top talents.
End to End Health Insurance benefits administration


Implementation of the HRIS application and ensuring a smooth Go-live and adhering to timelines
Effective change management Building awareness about the application and framing effective employee communications
Regular vendor reviews during & post Go-Live

7. MIS

Design key MIS templates & dashboards for the Organization and maintain periodic dashboards that assist management in decision making.
Should be able to work on ad-hoc reports as per requirement
Real time updation of Internal Database & ensuring all the MIS & Dashboards are 100% accurate

Education and/or Work Experience Requirements:

Graduate/Post Graduate/Diploma in HR is mandatory.
Good verbal and written communication skills, including ability to effectively communicate within an organization and vendors.
Highly organized and self-motivated
Good computer proficiency (MS Office Word, Excel and Outlook & HRIS - database)
7+ years of hands on HR Operations experience in any IT/ITES sectors.
Must be able to work under pressure, while maintaining a positive attitude and providing exemplary support to the team.
Demonstrated ability to prioritize multiple projects simultaneously and exercise confidentiality.
Good research and market intelligence skills.
Should also be knowledgeable about industrial and labor relations, labor laws, and HR process & practices.

Salary: Not Disclosed by Recruiter

Industry:Medical / Healthcare / Hospitals

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Voice

Role:Associate/Senior Associate -(NonTechnical)


Desired Candidate Profile

Please refer to the Job description above


PG:MBA/PGDM - HR/Industrial Relations, M.A - Any Specialization

Company Profile

Episource India Private Limited

We take great pleasure in introducing Episource, a leading US based healthcare KPO. Started in 2004, the company has grown multifold in the last couple of years becoming a leader in the Medical coding space in the Heath care Domain.

Episource has been rated consistently in the top 1000 list of fastest growing private establishments in the US. Headquartered in Gardena California, Episource has expanded in Florida US, Philippines, India (Chennai, Vijayawada & Mumbai), and has a global workforce of over 3000 employees.
View Contact Details+

Recruiter Name:Ananda Prabhu

Contact Company:Episource India Private Limited